Fixing My Followup

Do Not Give Up – Follow-Up

One of the best tips I can give you about converting potential clients into paying clients is this: Add one extra follow-up step. That step can make the difference in bringing that client to finally making a decision. …

Eight Steps to Attracting More Clients

To maximize all the hard work you’ve already done, you must follow-up consistently. What’s the best way to make sure that happens? By automating and systematizing as much of your follow-up as possible. Here’s the rule: Always follow up, …

How to Solve All Your Advertising, Marketing and Sales Problems …

Let’s continue where we left off on “HOW TO FIX YOUR FOLLOW-UP. ” The one thing you need to do right now is to Show Up More. To do this most.

Related articles making you a success

• Is the art of following-up lost in the age of social media? (socialmediatoday.com)

Stupidity or Laziness in Your Small Business Marketing? | Glazer …

The incredible stupidity, cheapskatedness, laziness of business owners is most visible in their consistent bizarre behavior regarding present customers vs. new. … Author Info: Dan Kennedy is internationally recognized as the ‘Millionaire Maker,’ helping people in just about every category of business turn their ideas into fortunes. Dan’s “No B.S.” approach is refreshing amidst a world of small business marketing hype and enriches those who act on his advice. …

Still fit to print the news | Dan Kennedy | Bad Credit Loans

Despite the economic tsunami and hungry web rivals, the great US newspaper apocalypse of 2009 wasn’t as bad as fearedAt a moment when the newspaper business is.

10 Questions To Help You Understand Your Customer

10 Questions To Answer To Better Understand Your Customer. To better understand your customer, Dan Kennedy recommends answering 10 questions: What keeps them awake at night, indigestion boiling up their esophagus, eyes open, …

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Hey Guys,

Here is that excerpt from David Allen’s newsletter.
Hope you take the time to answer them and make 2010 GREAT!!!!!!!!

COMPLETING AND REMEMBERING 2009
Review the list of all completed projects

What was your biggest triumph in 2009?
What was the smartest decision you made in 2009?
What one word best sums up and describes your 2009 experience?
What was the greatest lesson you learned in 2009?
What was the most loving service you performed in 2009?
What is your biggest piece of unfinished business in 2009?
What are you most happy about completing in 2009?
Who were the three people that had the greatest impact on your life in 2009?
What was the biggest risk you took in 2009?
What was the biggest surprise in 2009?
What important relationship improved the most in 2009?
What compliment would you liked to have received in 2009?
What compliment would you liked to have given in 2009?
What else do you need to do or say to be complete with 2009?

CREATING THE NEW YEAR

What would you like to be your biggest triumph in 2010?
What advice would you like to give yourself in 2010?
What is the major effort you are planning to improve your financial results in 2010?
What would you be most happy about completing in 2010?
What major indulgence are you willing to experience in 2010?
What would you most like to change about yourself in 2010?
What are you looking forward to learning in 2010?
What do you think your biggest risk will be in 2010?
What about your work, are you most committed to changing and improving in 2010?
What is one as yet undeveloped talent you are willing to explore in 2010?
What brings you the most joy and how are you going to do or have more of that in 2010?
Who or what, other than yourself, are you most committed to loving and serving in 2010?
What one word would you like to have as your theme in 2010?
——————————–
To your success,
Hal Hoadley
Lah Marketing Group
info@fixingmyfollowup.com

Image by Stuck in Customs via Flickr

How Disney Works To Win Repeat Customers

At Walt Disney World in Orlando, Fla., a 1 percent increase in repeat business translates into millions of dollars in revenue. How Disney communicates its values to customers is critical to its success. To make sure each customer …

3 Things You’ll Need For Success In 2010

Repeat customers are your gold mine. Too many businesses in 2009 went after the quick score. They focused on up-front riches at the expense of their relationships and customer service. Those that weathered the storms of 2009 did so …

The Work Of An Automotive Dealership Service Manager Job | $ucce …

They must also be able to bring in new customers and provide a level of service to make them turn into repeat customers. The education for this position requires a bachelor’s degree in business administration or a complimentary …

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5-step plan to boost client retention

“Some firms have full-scale client retention programs, some simply have a philosophy about clients, but others don’t seem to grasp the dynamic of client service,” says Marcus, author of 15 books, including Competing for Clients and …

Best Practices for Online Survey Creation – Email Alerts Boost …

How an organization responds in the face of dissatisfaction is the number one predictor of client retention program success. The timelier the response, the more likely your clients are to stick with you. You invest a substantial amount …

7 Ways to Make Sure Clients Return for the Next Holiday Season

Image via Wikipedia

The cost of a new client sale is normally 5-10 times the cost of retaining a client. By using just a fraction of your sales and advertising budget toward client retention programs you will probably see a significant jump in sales for …

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Image by enriqueburgosgarcia via Flickr

The 20 Myths of Customer Service

Four Things Airlines Can Do to Improve Customer Service; This Tip Can Improve Your Customer Service Immediately; AOL Tops in Customer Service, aka the “Best of a Bad Bunch”; Customer service is everyone’s job; Intel’s Actions Speak …

5 ways to offers your customers can’t resist – Marketing Magazine

And customisation of every touchpoint and throughout every channel is the key to keeping customers engaged – and coming back for more. Your customers need to feel like you know exactly what they want, when they want it. … Let’s take a look at the many ways you continually keep your customers engaged – getting to know them, talking to them, aligning your goals with their needs, understanding their buying cycle, and communicating with them on their own terms. …

Plan To Profit In Your Small Business in 2010

This post is coming to you from beautiful Port Stephens, about a two-hour drive north of Sydney, Australia and I take a week’s break here towards the end of every calendar year. … Take a good hard, realistic look at your customer service. Put yourself in your customer’s shoes – what’s your customer experience REALLY like, both when things go well and when they need to come back to because something went wrong with your product or service? Review your own knowledge, …

Related customer service  articles:

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Image by Abeer J. Chaudhri via Flickr

Customer Follow Up Strategies – 3 Powerful Techniques to Build …

Also it will make you look unique and stand above the crowd because your competition don’t know how to use a powerful followup strategy. So your customer will see you are the most professional business out there. …

3 Customer Satisfaction models

Remember the last time you gave really bad marks on a survey and thought even less of the company when they didn’t followup? Don’t let that happen to you. Even worse as a missed opportunity, is not following up with customers that leave …

7 secrets to getting great PR | Excellence in Customer Service

Follow up your press release with a phone call. PR is like any other form of marketing – persistence pays! Journalists are busy people (aren’t we all!) so they may miss your press release when it arrives. They may be interested, …

Related customer retention  articles:

• Parature Releases Free White Paper on Customer Emotion as it Relates to Retention (prweb.com)
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Your customer retention should be the most important aspect of keeping your business profitable in 2010. It is more important now, more than ever, to keep in contact with your customers after they buy from you.
It is much easier to get your customer coming back and even sending you referrals than trying to find new customers in our economic climate right

now.

India Automotive: Mercedes-Benz, Honda, Toyota customers most …

Image via

According to results of the J.D. Power’s 2009 Customer Retention Study released today, cars’ resale value and quality have become two of the most important reasons for new-vehicle buyers to remain loyal to an automotive brand. …

J.D. Power ranks Mercedes-Benz #1 for customer retention

Filed under: Car Buying , Etc. , Mercedes-Benz That’s customer retention, not retentive customers, though Mercedes-Benz could be said to enjoy both. … Premium Turbos | Automotive Performance, News & Reviews …

Budget Prospecting: The Art and Science of Acquiring New …

Digital marketing, media spread and prospect targeting are now sciences which take constant feeding and balancing for customer retention. The constantly changing population base requires retailing efforts to focus on a combination of …

Related Automotive Articles…

• Luxury car sales rise during recession (cbc.ca)
• California WestCoastCars.com a New Automotive Website Offers Better, Faster, Easier Way to Buy Pre-Owned Vehicles (prweb.com)
• Auto industry supports ban on texting in cars (textually.org)

What, if anything, can you do for your clients right now?

You need to contact all your customers now and let them know that you are still open for business. I am doing that very thing with my current list, including past customers that I haven’t spoken with or contacted in months and in some cases, years.

An interesting thing happened when I started contacting old customers. If I could get them on the phone, one of the questions I asked them was what are they doing to generate business today?

You see, my business primarily deals with B2B and what I found was disturbing. Many of my customers were inaccessible when I called because they seemed to be in meetings all day long. My only options were to either leave a voice mail or send an email. Those are not my favorite things to do but I had no choice in most cases. Our clients that had answered the phone were not very enthusiastic about their choices for marketing so they weren’t doing much except having meetings. And then I found out what was happening; They Are Having Meetings About How Bad Business is. They were experiencing what Dan Kennedy categorized as an “Economic Enema”.

All failures are owned. What you need to do now is “enter the conversation inside your customers mind”. You need to follow up with your customers.

We are here to bring you more proftability by inspiring you to get more customers, getting more of  your customers to happily spend more money with you than ever before. Stay tuned!