Profit With Customer Follow Up

5-step plan to boost client retention

“Some firms have full-scale client retention programs, some simply have a philosophy about clients, but others don’t seem to grasp the dynamic of client service,” says Marcus, author of 15 books, including Competing for Clients and …

Best Practices for Online Survey Creation – Email Alerts Boost …

How an organization responds in the face of dissatisfaction is the number one predictor of client retention program success. The timelier the response, the more likely your clients are to stick with you. You invest a substantial amount …

7 Ways to Make Sure Clients Return for the Next Holiday Season

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The cost of a new client sale is normally 5-10 times the cost of retaining a client. By using just a fraction of your sales and advertising budget toward client retention programs you will probably see a significant jump in sales for …

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