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	<title>Successful Customer Follow Up</title>
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	<description>Leading The Way To Higher Profits</description>
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		<title>At What Age Are You Too Old To&#8230;</title>
		<link>http://www.fixingmyfollowup.com/at-what-age-are-you-too-old-to/</link>
		<comments>http://www.fixingmyfollowup.com/at-what-age-are-you-too-old-to/#comments</comments>
		<pubDate>Fri, 28 Oct 2011 18:31:35 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=133</guid>
		<description><![CDATA[Baby Boomers Starting Over After 50 And Making A Profit Dear Direct Response Reader; Bob Bly here for Hal Hoadley. Think you&#8217;re too old to start a business? read on&#8230; At what age are you too old to start an Internet marketing business &#8211; or other new career or business? I have thought at various [...]]]></description>
			<content:encoded><![CDATA[<h1>Baby Boomers Starting Over After 50 And Making A Profit</h1>
<p>Dear Direct Response Reader; Bob Bly here for Hal Hoadley.<br />
Think you&#8217;re too old to start a business? read on&#8230;</p>
<p>At what age are you too old to start an Internet marketing<br />
business &#8211; or other new career or business?</p>
<p>I have thought at various times in my life (I am now 54) that<br />
the cut-off age was 50 &#8230; 60 &#8230; or even 70.</p>
<p>There were two reasons I believed you&#8217;d reach a point where<br />
starting over just wasn&#8217;t practical anymore.</p>
<p>The first, and lesser, was sheer age and lifespan: the idea that<br />
when there are many more years behind you than ahead of you,<br />
your time to enjoy the fruits of whatever labors you pursue is<br />
too limited.</p>
<p>The second reason I believed there was a cut-off date for<br />
starting a new career, learning a new trade, or launching a new<br />
small business was lack of experience.</p>
<p>For instance, one of the many careers I considered in my youth<br />
was the law. But years ago, I decided pursuing that was<br />
impractical (not that I was really interested anyway; it was<br />
more of a theoretical consideration).</p>
<p>Reason: say hypothetically you were to graduate law school at<br />
age 45.</p>
<p>You compete against two groups.</p>
<p>The first is other 45-year-old lawyers who are the same age as<br />
you &#8211; but have 20 years of law experience vs. your zero years.</p>
<p>The other group you compete against is your classmates. Like<br />
you, they are new to the law.</p>
<p>But being in their 20s and single, instead of 45 and having a<br />
mortgage and 3 kids in college, they can afford to work for<br />
starting salaries too small to meet your needs.</p>
<p>However, actor Abe Vigoda has changed my mind about all this &#8230;<br />
and my opinion today is that it is never too late to learn new<br />
things, start a new business, switch careers, or go into a<br />
different industry.</p>
<p>Abe Vigoda, if the name does not ring a bell, is the dour-faced<br />
actor famous for playing the character Fish on the TV show<br />
&#8220;Barney Miller.&#8221;</p>
<p>A few years ago, I read a short interview with Vigoda, who was,<br />
at the time, still a working actor at age 87.</p>
<p>In it, I was reminded that Abe Vigoda&#8217;s big break was his first<br />
movie, &#8220;The Godfather,&#8221; in which he played Sal Tessio.</p>
<p>Well, &#8220;The Godfather&#8221; was released in 1972. So if you do the<br />
math, Abe Vigoda didn&#8217;t begin his movie acting career until he<br />
was over 50.</p>
<p>More impressive is that, at age 87, Abe Vigoda &#8211; who, pardon me,<br />
has a slightly cadaverous appearance that makes him look ready<br />
for the Old Folks Home &#8211; was still a competitive handball player.</p>
<p>If Abe Vigoda can get his first movie role at over 50 &#8211; beating<br />
out actors his age who had decades more credentials and<br />
experience &#8211; then I am convinced that you and I can start a new<br />
career or business at any age.</p>
<p>Yes, you may have some disadvantages over your younger<br />
colleagues, peers, and competitors &#8211; including (possibly) less<br />
energy, less flexibility, and less adaptability to new<br />
technologies and methods.</p>
<p>Then again, maybe not. It depends on your personality &#8211; and your<br />
circumstances. If you are a retired empty-nester, you may<br />
actually have more time, freedom, and flexibility, not less.</p>
<p>On the other hand, if you are still working for a paycheck<br />
because you have to and not because you want to, it may take a<br />
greater degree of courage and fortitude to make any major<br />
business, career, or life change.</p>
<p>As an older entrepreneur or career changer, you will likely have<br />
some advantages over your competitors &#8211; such as greater life<br />
experience and wisdom to draw upon when making decisions.</p>
<p>But I know from first-hand experience that 50 is not too old to<br />
make a major change, and from that, I am guessing that your age<br />
won&#8217;t stop you, either.</p>
<p>For example, I started a small online information marketing<br />
business as I was closing in on my 50th birthday.</p>
<p>Today I earn a six-figure passive income selling information<br />
products on the Internet, &#8220;working&#8221; less than an hour a day.</p>
<p>In my case, I kept my day job as a freelance copywriter and<br />
still put in long hours on that.</p>
<p>But entering a new field &#8211; Internet marketing &#8211; has energized<br />
and renewed me in a way I never thought possible.</p>
<p>If your gut tells you that you are ready for a change, you<br />
probably are.</p>
<p>I close with this piece of wisdom from Milton Hershey, founder<br />
of Hershey Chocolate:</p>
<p>&#8220;I have often been asked &#8211; What is the best age for producing? I<br />
know only one answer, the age you are now.&#8221;</p>
<p>Sincerely,</p>
<p>Bob Bly<br />
Copywriter / Consultant<br />
590 Delcina Drive<br />
River Vale, NJ 07675<br />
Phone 201-505-9451<br />
Fax 201-573-4094<br />
www.bly.com</p>
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		<title>Hidden Danger In Marketing With Content</title>
		<link>http://www.fixingmyfollowup.com/hidden-danger-in-marketing-with-content/</link>
		<comments>http://www.fixingmyfollowup.com/hidden-danger-in-marketing-with-content/#comments</comments>
		<pubDate>Tue, 27 Sep 2011 20:43:14 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Direct mail]]></category>
		<category><![CDATA[Lead Generation]]></category>
		<category><![CDATA[Lead generation]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=128</guid>
		<description><![CDATA[Generating more leads using free report marketing strategy.  ]]></description>
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<td>Dear Direct Response Reader; Bob Bly here for Hal Hoadley</p>
<p>One of the easiest &#8211; and most effective &#8211; ways to generate more<br />
leads and orders from your marketing is to offer, as a bonus, a<br />
free special report.</p>
<p>But be careful of this hidden danger: your prospects already<br />
have too much to read and don&#8217;t really want a &#8220;report&#8221; per se.</p>
<p>What they seek is valuable content that can help them solve a<br />
problem, do their job better, or make more money.</p>
<p>If they think your free report can deliver some of that, they&#8217;ll<br />
respond to your e-mail or sales letter just to get their hands<br />
on it.</p>
<p>So how can you transform a ho-hum offer of yet another &#8220;free<br />
report&#8221; into a compelling free content offer that sends your<br />
response rates soaring?</p>
<p>The most important factor determining the desirability of your<br />
free special report is the topic: does it cover something your<br />
prospects need or want to know?</p>
<p>Great topics for free special reports include tips, predictions,<br />
news, interpretation, analysis, case studies, and discussion of<br />
a controversial issue.</p>
<p>Example: a newsletter publisher found that its most popular<br />
feature was the monthly &#8220;You Be the Judge&#8221; column summarizing a<br />
court case and challenging the reader to guess the outcome.</p>
<p>Subscription rates skyrocketed when the publisher began offering<br />
a &#8220;Best of &#8216;You Be the Judge&#8217;&#8221; compilation as a bonus to new<br />
subscribers.</p>
<p>I&#8217;ve found that anything having to do with making money works<br />
well as a free information bonus.</p>
<p>For instance, a newsletter published, as part of its subscription,<br />
an annual salary survey of the industry it covered.</p>
<p>When we offered reprints of last year&#8217;s salary survey to new<br />
subscribers, orders for new subscriptions increased 25%.</p>
<p>Giving your free report an attractive or compelling title also<br />
helps boost response rates when offering it as a premium.</p>
<p>During the Clinton years, the American Spectator offered a<br />
special report &#8220;Inside the Clinton White House&#8221; (that may not be<br />
the exact title; it was years ago and memory fades) free to new<br />
subscribers.</p>
<p>Since so many marketers offer free reports, you may stand out by<br />
offering free content in other media; e.g., audio CDs, videos,<br />
software, online tools.</p>
<p>Here&#8217;s a way to quickly and easily create an effective<br />
information premium: promote a paid teleconference to your list<br />
and record it.</p>
<p>Then duplicate it on audio CD and offer that as a bonus. If you<br />
charged $79 for the teleconference, you can legitimately say the<br />
CD has a value of $79.</p>
<p>That&#8217;s important, because the higher the perceived value of the<br />
free bonus, the greater the demand.</p>
<p>If you use free special reports as information premiums, put a<br />
price in the upper right corner of the front cover of each<br />
report.</p>
<p>Set up a reports library on your website where visitors can<br />
purchase the reports for that price.</p>
<p>That way, when you give them away as free bonuses and specify<br />
the value, you can legitimately say: &#8220;This report sells for $29<br />
on our website, but reply today and it&#8217;s yours free.&#8221;</p>
<p>Here&#8217;s a gimmick that works well: instead of using an 8½ by<br />
11-inch page size, make your report digest size (5½ by 8½-inch<br />
page size).</p>
<p>Let&#8217;s say the report is tips about leadership. Print the title<br />
on the front cover in large reverse type &#8211; white letters on a<br />
black background &#8211; and call it &#8220;The Little Black Book of<br />
Leadership Secrets.&#8221;</p>
<p>Both &#8220;secrets&#8221; and &#8220;little black book&#8221; create an aura of<br />
importance and exclusivity that makes people want the booklet.</p>
<p>If you want the free booklet to build your image as a thought<br />
leader in your industry, consider publishing it as a small<br />
paperback book.</p>
<p>Then, when you offer it free in your marketing, you can position<br />
your company as &#8220;The Folks Who &#8216;Wrote the Book&#8217;&#8221; on Topic X.</p>
<p>If you sell to the federal market, government employees are not<br />
allowed to accept free gifts worth more than $25, so the price<br />
on your free book or report should be $24.97.</p>
<p>Sincerely,</p>
<p>Bob Bly</p>
<p>P.S. For step-by-step instructions on marketing with free<br />
content offers, see my book &#8220;How to Create Irresistible Offers&#8221;<br />
(AWAI). For more information or to order, click below now:</p>
<p><a href="http://r20.rs6.net/tn.jsp?llr=drtrwicab&amp;et=1107822984247&amp;s=130445&amp;e=001dkVTCJG8yaT1Ev_RudwacV2oVJP2GAX84eVV3H1s7n7KvGnp5cT2jSMPHEOQAiRjOSKF22Ytu42jbhm0sThnGXRVlWsIUTqNFlWzstnAN-pP16szKWeNBe6hw2JweUPle9b_YkFL_PQ=" shape="rect" target="_blank">www.bly.com/IrresistibleOffers</a></p>
<p>&nbsp;</p>
<p>Bob Bly<br />
Copywriter / Consultant<br />
590 Delcina Drive<br />
River Vale, NJ 07675<br />
Phone 201-505-9451<br />
Fax 201-573-4094<br />
<a href="http://r20.rs6.net/tn.jsp?llr=drtrwicab&amp;et=1107822984247&amp;s=130445&amp;e=001dkVTCJG8yaTZoyeCotiaz77hXiwZzWP3EU6e3DsDYDQR5RYX71ZyZEiCa2XFZ5AOyLkJvHcm-x8gg-wIcD2CIRKPPK7x29qAuo3XTyQ9NDo=" shape="rect" target="_blank">www.bly.com</a></td>
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		<title>Subject Line For Follow Up Email</title>
		<link>http://www.fixingmyfollowup.com/subject-line-for-follow-up-email/</link>
		<comments>http://www.fixingmyfollowup.com/subject-line-for-follow-up-email/#comments</comments>
		<pubDate>Sat, 13 Aug 2011 02:32:42 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[email marketing]]></category>
		<category><![CDATA[Follow up]]></category>
		<category><![CDATA[Email Subject Line]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=124</guid>
		<description><![CDATA[Email is back! Despite repeated proclamations of its extinction, rumors of the death of email marketing have been greatly exaggerated — especially since email and social media are a powerful combination. You might not reach the average college freshman, but for slightly older types (you know, the ones with the money), email is still the [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Email is back!</strong></p>
<p>Despite repeated proclamations of its extinction, rumors of the death of email marketing have been greatly exaggerated — especially since email and social media are a powerful combination. You might not reach the average college freshman, but for slightly older types (you know, the ones with the money), email is still the way to go in many lucrative mainstream niches.<br />
You must first, of course, get your emails read. And it all starts with the subject line.<br />
Email subject lines are a form of headline. They perform the same function as a headline by attracting attention and getting your email content a chance to be read.<br />
So, headline fundamentals still apply. But the context is different, with the email space having its own funky little quirks that need to be accounted for.<br />
Here’s the good news — email also implies a special relationship with the reader; a relationship that will get more of your messages read, even with subject lines that wouldn’t work in other headline contexts. So, in the next few days, we&#8217;ll take a look back at headline fundamentals, the specifics that apply to subject lines, and the “secret sauce” that makes email your top conversion channel.</p>
<p>1. The Fundamentals: Using a checklist</p>
<p>2. The Specifics: Beyond headline fundamentals</p>
<p>3. The Secret Sauce: Getting someone to trust you with their email address is not easy</p>
<p>http://www.copyblogger.com/email-subject-lines/</p>
<p>About the Author: Brian Clark is founder and CEO of Copyblogger</p>
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		<title>How To Be Successful In This Economy</title>
		<link>http://www.fixingmyfollowup.com/how-to-be-successful-in-this-economy/</link>
		<comments>http://www.fixingmyfollowup.com/how-to-be-successful-in-this-economy/#comments</comments>
		<pubDate>Mon, 25 Jul 2011 21:20:06 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Direct mail]]></category>
		<category><![CDATA[email marketing]]></category>
		<category><![CDATA[Follow up]]></category>
		<category><![CDATA[Business and Economy]]></category>
		<category><![CDATA[MaryEllen Tribby]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=117</guid>
		<description><![CDATA[Listening to the news will besiege you with Doom and Gloom about the economy. Yeah, times are tough for many, but they don&#8217;t have to be for you. That&#8217;s why I really want you to read this article from  my friend MaryEllen Tribby. She&#8217;s a working mom and has all the same challenges you and [...]]]></description>
			<content:encoded><![CDATA[<p>Listening to the news will besiege you with Doom and Gloom about the economy. Yeah, times are tough for many, but they don&#8217;t have to be for you. That&#8217;s why I really want you to read this article from  my friend MaryEllen Tribby. She&#8217;s a working mom and has all the same challenges you and I face everyday (including the economy), yet she&#8217;s created 3 multi-million dollar businesses from scratch and building more! It goes without saying, she&#8217;s got some great insights we all can learn from. So, check this out, you can thank me later.</p>
<p><strong>In Tough Economic Times: Market Smarter,</strong><strong> Not Harder</strong></p>
<p>By MaryEllen Tribby</p>
<p>&#8220;When the going gets tough, the tough get going&#8221; is a motto your more resilient and clever CEO’s and marketing professionals<br />
adopt while their meek counter parts tend to bury their heads in the sand during these tough economic times.</p>
<p>Yes, times are still tough, and people are still scared regardless of their current income level.</p>
<p>And rightly so, many people who are in decision-making jobs feel a sense of responsibility to their employers, their<br />
colleagues and their staff. Very often these folks have a knee-jerk reaction and cut marketing dollars before weighing the<br />
consequences.</p>
<p>In reality, cutting your marketing budget in a bad economy is the last thing you should do. This is not the time to focus<br />
less on marketing &#8230; rather the opposite. The beauty of marketing in the 21st century is that many of the marketing channels<br />
available to you are cheap, easy and fast to execute.</p>
<p>The cost of entry has never been lower (and I am not just talking email marketing), there has never been more niche markets<br />
available and it has never been easier with today’s technology to accurately measure the impact of your marketing efforts and<br />
make educated decisions about going forward to plan cohesive multi-channeled marketing campaigns.</p>
<p>Smart companies that continue to grow and prosper during hard economic times understand the value of multi-channel<br />
marketing:</p>
<p><strong>* Create strong customer relationships.</strong><br />
Perhaps one of the greatest benefits of multi-channel marketing is that it provides great customer relationship-building<br />
opportunities. Direct mail and email allow you to stay in front of your customers while letting the customer learn about your<br />
product on their own schedule. Telemarketing allows you to provide additional information and answer questions<br />
your customers may have.</p>
<p>Regardless of which channels you use you should never promise anything that you aren’t going to be able to deliver. In<br />
fact, you should always be over delivering on the promises you make in your marketing<br />
copy. Remember that integrity is the key.</p>
<p><strong>* Choose efforts that help you pick the low</strong><strong> hanging fruit.</strong></p>
<p>Never forget to market most often and most strongly to those loyal customers who buy from you. Direct email<br />
marketing, well written and based on a compelling offer, is critical. It is easy to implement and extremely cost effective -<br />
allowing you to communicate with your customers as much as you (and they) want. It also gives you the ability to test, see<br />
what’s working, and quickly react to generate more sales. It allows you to make your message as timely and relevant as<br />
possible.</p>
<p>For the most part, direct e-marketing is a two-step process. The first process is to develop a list of people who will accept<br />
your promotional messages. This list is built through the use of banner ads, insert ads and asking for your customers’ email<br />
addresses. The second step is to send them your direct response promotions. These are usually longer sales letters, much like<br />
direct mail.</p>
<p><strong>* Some forms of marketing don’t cost you a</strong><strong> dime.</strong></p>
<p>You can create online buzz about your product through social media. This can take on many forms: online forums, message<br />
boards, blogs, video blogs, and social networks (such as LinkedIn, FaceBook, etc.). Use social media methods to<br />
stimulate conversation about you, your business, and your products.  The key is to be genuine. To ensure the buzz is positive,<br />
you have to promote yourself gradually and organically by developing real relationships with your desired audience on<br />
targeted social media sites.</p>
<p>It is also imperative that you are involved in the conversation on your own site. To ignore your own customers (on your website<br />
or others) is an unforgivable mistake in today’s interconnected world. You must always be answering their questions,<br />
responding to their complaints, exploring opportunities, announcing new products, listing upcoming events, and reminding them<br />
of deadlines. The list is endless.</p>
<p><strong>* Want to drum up great PR? Get to know the</strong><strong> media.</strong></p>
<p>Of the many channels of marketing, public relations is one that every business should embrace. That’s because it is nearly<br />
free. If you have a good writer on staff, your only cost will be the event you are publicizing and the small amount it takes<br />
to mail or email out your own press release.  When it works, it really works, going from regional to national to<br />
international faster than it takes to write up a conventional advertising campaign. The trick is creating successful, newsworthy<br />
stories.</p>
<p>It’s very important to target your press releases to specific publications and media outlets whose customers you want to reach.<br />
Rather than sending out 1,000 general press releases about a story that has general appeal, it’s much more effective to send<br />
out a dozen or so targeted press releases containing stories that are exactly right for the intended audiences. It’s simply<br />
quality vs. quantity.</p>
<p><strong>* Don’t go it alone.</strong></p>
<p>Many small businesses balk at the idea of joint ventures. They don’t like the idea of splitting revenues. They like selling their own products<br />
because they keep 100% of the revenues. This is the kind of thinking that destroys a business. When a joint venture is executed properly,<br />
it doesn’t subtract from the business it adds to the business. There are many ways to do joint ventures and the best ones are those that pair<br />
up businesses with asymmetrical resources and skills.</p>
<p>To find your joint venture &#8220;soul mate&#8221; think about the major players in your marketplace. Consider the strengths and<br />
weaknesses of each.  Ask yourself how you might benefit from working with them. Make a list of potential partners and develop a<br />
strategy to approach them and show them how they could benefit from doing business with you. The idea is to develop joint venture<br />
relationships that are easy to maintain, financially profitable, intellectually rewarding, and long lasting.</p>
<p>Regardless of how many channels you use and which ones they are, smart companies understand ROI (return on investment).</p>
<p>If you see a company, perhaps one of your competitors advertising often and in multiple channels &#8212; chances are it is a<br />
healthy company. Study that company, is there something they are doing that you can implement.</p>
<p>If you are interested in expanding your company’s reach, try incorporating multi- channel marketing campaigns into your<br />
business model. But to make sure you spend the appropriate amount of time on each channel (for the revenue generated) check<br />
out my #1 Amazon.com best-seller, <em><strong>Changing the Channel: 12 Easy Ways to Make Millions for Your Business</strong></em></p>
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		<title>Should You Pay For Referrals?</title>
		<link>http://www.fixingmyfollowup.com/should-you-pay-for-referrals/</link>
		<comments>http://www.fixingmyfollowup.com/should-you-pay-for-referrals/#comments</comments>
		<pubDate>Tue, 31 May 2011 00:01:39 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Continuity]]></category>
		<category><![CDATA[Direct mail]]></category>
		<category><![CDATA[Referrals]]></category>
		<category><![CDATA[referrals]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=112</guid>
		<description><![CDATA[Dear Direct Response: Bob Bly here for Hal Hoadley&#160; For decades, I have made it a practice to refer my clients to vendors who can provide services those clients need &#8230; and that I don&#8217;t offer myself. I have also made it a policy never to accept a referral fee from any vendor, though many [...]]]></description>
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<td align="left">Dear Direct Response: Bob Bly here for Hal Hoadley&nbsp;</p>
<p>For decades, I have made it a practice to refer my clients to<br />
vendors who can provide services those clients need &#8230; and that I<br />
don&#8217;t offer myself.</p>
<p>I have also made it a policy never to accept a referral fee from<br />
any vendor, though many offer it, and some even argue with me<br />
when I turn it down.</p>
<p>I do not accept referral fees for this reason: my primary<br />
mission is to give my clients the best recommendations I can -<br />
and that means being totally objective.</p>
<p>It follows logically that I make recommendations that are the<br />
best for my client, not the most profitable for me.</p>
<p>And yes, sometimes what&#8217;s good for the client is not good for<br />
the vendor.</p>
<p>For instance, I have many people calling who are eager to pay me<br />
thousands of dollars to write a promotion for them.</p>
<p>In many instances, I turn them down, advising that their idea<br />
won&#8217;t work or their product won&#8217;t fly.</p>
<p>By telling them this, I am saving them from financial disaster &#8230;<br />
but I am also talking myself out of a nice, fat copywriting fee.</p>
<p>Even worse, my recommendation that they not proceed is based on<br />
my nearly three decades of marketing experience.</p>
<p>Therefore, the advice is valuable to them &#8230; but I am not getting<br />
paid a dime for it, as they have not engaged me on a consulting<br />
basis.</p>
<p>I want my clients to know that the advice I give them is always<br />
in their best interest &#8230; and if I took referral fees from<br />
vendors, it would create a potential conflict.</p>
<p>I sincerely believe I would always recommend the best vendor for<br />
the job &#8211; not the vendor who paid me the highest commission.</p>
<p>But could I &#8230; or the client &#8230; be 100% certain I was always<br />
motivated by their best interests, and not a juicy referral fee?</p>
<p>The reason I bring this up is that PF, a copywriter, recently<br />
contacted me asking for referrals.</p>
<p>But unlike the many other copywriters who want referrals from<br />
me, PF was offering me something in return &#8211; a free lobster.</p>
<p>Or rather, a $50 gift certificate to a Web site selling Maine<br />
lobsters for each new client I referred to her.</p>
<p>Now, while I am against taking referral fees, I do make it a<br />
practice to send a small thank-you gift to people who refer<br />
business to me.</p>
<p>So if it&#8217;s OK for me to send a small gift to a referral source,<br />
it seems like it should be OK for vendors to send small gifts to<br />
me when I am their referral source.</p>
<p>Now, I don&#8217;t want them to do it. And I openly discourage it.</p>
<p>But, if a nice gift arrives in the mail, I usually don&#8217;t send it<br />
back. I keep it and thank the vendor for it.</p>
<p>I don&#8217;t think a small gift influences who gets my referrals -<br />
except, PF&#8217;s free lobster offer sticks in my mind.</p>
<p>Actually, I don&#8217;t eat lobster, which I know is unusual.</p>
<p>Any food that comes in its own armor is not for me &#8230; and<br />
truthfully, I don&#8217;t even like the texture or taste.</p>
<p>But &#8230;.</p>
<p>My oldest son Alex loves lobster &#8230; and a $50 lobster would put a<br />
smile on his face.</p>
<p>So when I am asked for a referral to a copywriter these days, by<br />
clients who can&#8217;t afford my fees or to wait until I am<br />
available, I find PF&#8217;s name popping up in my mind first.</p>
<p>Should you take &#8211; or give &#8211; referral fees from and to other<br />
vendors?</p>
<p>That&#8217;s up to you.</p>
<p>But my position on this issue is: make your recommendations<br />
&#8220;pure,&#8221; unbiased, and objective &#8211; and let your clients know it.</p>
<p>That way you get something far more valuable than the referral<br />
commission the vendor wants to pay you.</p>
<p>You get your client&#8217;s trust &#8211; and a reputation in your industry<br />
as someone who is honest and trustworthy.</p>
<p>That&#8217;s something &#8211; unlike a lobster &#8211; that money can&#8217;t buy.</p>
<p>Sincerely,</td>
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<td align="left">Bob Bly<br />
Copywriter / Consultant<br />
590 Delcina Drive<br />
River Vale, NJ 07675<br />
Phone <a href="tel:201-505-9451" target="_blank">201-505-9451</a><br />
Fax <a href="tel:201-573-4094" target="_blank">201-573-4094</a><br />
<a href="http://r20.rs6.net/tn.jsp?llr=drtrwicab&amp;et=1105747482398&amp;s=98468&amp;e=001C3G4fhImqoKqcgtC92Y76910oAuVhPRVc9KAZ7AvwtOmoGIjtgEdNmeLFZnvS-tgRqdpsvnwBhL6N7Ml3ZtE-B-_94lViMmI5B-gAW_7310=" target="_blank">www.bly.com</a></td>
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		<title>Face Your Fear, Fortune is Near</title>
		<link>http://www.fixingmyfollowup.com/face-your-fear-fortune-is-near/</link>
		<comments>http://www.fixingmyfollowup.com/face-your-fear-fortune-is-near/#comments</comments>
		<pubDate>Mon, 25 Apr 2011 20:28:08 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Continuity]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Emotions of Fear]]></category>
		<category><![CDATA[Emotion of Fear]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=109</guid>
		<description><![CDATA[April 24, 2011 By Brian Evans Everybody in life encounters the emotion of fear. Fear is not a bad thing. It exists for our protection as an early warning signal. But what you need to understand is that there is a very big difference between the healthy fear that tells people to avoid a negative [...]]]></description>
			<content:encoded><![CDATA[<h1></h1>
<div><span title="2011-04-24T04:14:29+0000">April 24, 2011</span> By Brian Evans<span> </span><span><a href="http://nobs.onpage1hosting.com/2011/04/face-your-fear-fortune-is-near/#comments"><br />
</a></span></div>
<div id="_mcePaste"><a href="http://nobs.onpage1hosting.com/wp-content/uploads/2011/04/skydiving2.jpg"><img style="margin-left: 10px; margin-right: 10px;" title="skydiving2" src="http://nobs.onpage1hosting.com/wp-content/uploads/2011/04/skydiving2-150x150.jpg" alt="" width="150" height="150" /></a>Everybody  in life encounters the emotion of fear. Fear is not a bad thing. It  exists for our protection as an early warning signal. But what you need  to understand is that there is a very big difference between the healthy  fear that tells people to avoid a negative situation, as compared to  the fear that causes constraint, anxiety, and ultimately keeps us from  living our daily lives.</div>
<div>And it’s this negative fear that is driven from business and financial circumstances that I want to talk about with you today.</div>
<div id="_mcePaste">The whole entire purpose of me writing this article  is not to help everybody with their fears and phobias. It’s not a  generalized discussion on how to overcome your fear of spiders or  heights or whatever you have a fear of. This is about discussing a  paralyzing fear that keeps people from reaching their financial dreams  and goals.</div>
<div>This article is targeted to the small business owner and to all  people who want to make money in life with a specialized focus or niche  in entrepreneurship, which is what my background and life focus is in.  And because we share similar interests, goals, and aspirations, it is  you who I want to get this message across to here today.</div>
<div>This is about overcoming your fears so that way you can make  fortunes, retire early, and be set up emotionally and financially to  provide a</div>
<div>wonderful life for your family. In order to reach that point you need to first learn to understand and overcome your fears.</div>
<div>Now, as I just mentioned previously, fear is a survival instinct.  It’s something that everybody has inside of them. The problem is that  too many people let this fear take control of their lives. And if you do  that, you are in return setting yourself up for a very stagnant,  unsuccessful, unproductive, anxiety filled life. And that’s no way to  live.</div>
<div>So, the first thing that you need to do is take a step back and  look at yourself from an outsider’s point of view. You must really try  to analyze and understand exactly what it is that’s keeping you from  reaching your goals. What exactly is keeping you awake at night? What  exactly are you afraid of? What are these fears that are inside you?</div>
<div>And then, once you start to understand and see the outside view of  what these fears are, you must then dig deeper and try to find the root  of these fears. What is causing these fears to occur inside of you?</div>
<div>Napoleon Hill, who is the author of “Think and Grow Rich,” which is  an absolute phenomenal book that continues to stand the test of time,  Napoleon Hill once said, “Free yourself of fear and you free yourself of  a man made devil.” There are two very important words that I want to  discuss with you within this quote. And the two words are “man made.”  Think about that, man made.</div>
<div>I’m not a Psychiatrist, but I would venture to guess that 90%, 95%  to 99% of all of your fears in life are man made. You’ve created them.  You’ve brought them on yourselves and ultimately you control the on/off  switch. Now, I know what you’re probably thinking right now, “Easier  said than done,” right? Well, yes and no. You’ve got to be open-minded  and internally want to, and believe that you can eliminate the fears  that are running your life. You need to be very optimistic about  everything that I’m sharing with you right now. If you are reading this  article and at the same time having feelings of negativity or saying to  yourself “I can’t do that”, those are all negative feelings driven by  the fears that you have inside.</div>
<div>If this is you, then you need to immediately pause for a moment,  take a few deep breaths, close your eyes and try to take control of your  thoughts. Pausing will allow you to change your mental outlook and  mental attitude for a moment. Force yourself to shift from negative  thinking to positive and open-minded thinking.</div>
<div>You need to stop feeling sorry for yourself, stop feeling guilty  and start being thankful and grateful for what you already have.</div>
<div>So, the point that I am trying to make, is that it all starts with a  mental shift in your thinking. This shift in your thinking will then  result in a shift in your feelings, which causes your fear.</div>
<div>I firmly believe that fear is the most powerful of all the negative  emotions there are in the world. Ultimately fear does nothing but cause  endless pain and suffering to the person that is having these fears.</div>
<div>It is also extremely important that you understand and know that  fear is magnetic, it attracts more fear. It attracts more negative  feelings, more negative pain, more negative suffering. The more fear you  have the more fear you are likely to attract.</div>
<div>So, the question now is how do you win? How do you face your fears? How do you create your fortunes in your business?</div>
<div>Well, rather than surrendering to your fears and giving in, you  need to be strong. You need to learn to fight your fears with all your  might. You should avoid visualizing your fears as a 10 foot thick steel  wall surrounded by a high voltage fence and guard dogs. Instead, you  need to merely recognize your fear as a starting point from which you  can use to take off from.</div>
<div>Ok Brian, But what exactly does that mean?</div>
<div>Well, if your fears come from money then you need to let your lack  of money and fear of having to pinch pennies your entire life, work as a  motivator. You need to use this feeling to begin to make yourself aware  of all the ways you can think of to help you eliminate this problem, to  help you erase this fear.</div>
<div>You see, fear is an extremely paralyzing emotion that affects your  business and your every day life. It affects your relationships with  your friends, your family and your loved ones.</div>
<div>So, rather than giving in, try to learn to recognize these feelings  of fear that you encounter. And know that these are evil feelings,  feelings that are trying to blind you from the truth of what life can  really and truly hold for you.</div>
<div>I just discussed earlier that 99% of feelings of fear are man made.  Well, an acronym that I absolutely love to use and unfortunately can’t  take credit for is the following. It says fear stands for this; False  Emotions Appearing Real. F-E-A-R, False Emotions Appearing Real.</div>
<div id="_mcePaste">Do I personally encounter feelings of fear and anxiety in my business and life? Absolutely. I am no different than you.</div>
<div>However, I’ve learned to recognize and understand the truth that my  own imagination is creating these thoughts and fears in my life.</div>
<div id="_mcePaste">So, I believe the acronym False Emotions Appearing  Real is so true. And once you recognize this and begin to understand a  deeper meaning of this, your attitude will begin to change and so will  your results.</div>
<div>I personally believe it to be an absolute fact that your mind has  limitless power to make your dreams come true, provided that you allow  your mind to work free of fear.</div>
<div>One of the many detrimental things about fear is it can and will do  everything it possibly can to stop you before you get started. Fear has  a complete imagination of its own, which is only influenced by negative  emotions.</div>
<div>If you let your fears take hold of you and constrain you, then all  your ability to create and achieve will be crippled and potentially lost  forever, all because of fear.</div>
<div>Whether you choose to believe me or not, and I hope you do, we are  not all too different. You are not different than the mega successful  business owners and the world leaders out in the world today.</div>
<div>If mega successful business owners and world leaders let fear run  their lives, then it’s very likely that we would not have automobiles to  drive around in. We wouldn’t have landed on the moon or experienced  space travel. We wouldn’t have democracy and freedom. We wouldn’t be  flying from coast to coast in airplanes. All this stuff wouldn’t be  available to us if people gave into all their fears.</div>
<div>So, conquering fear is about controlling your state of mind.  Instead of waking up each day and fearing the worst, you need to start  reaching and aspiring for the absolute best. You must stop complaining  and looking for symptoms that may cause you to fail, and instead begin  looking for more ways that can cause you to succeed.</div>
<div>Now, I’m not preaching to you that a simple state of mind is going  to prevent negative feelings or problems occurring within your life. We  all know that Murphy lives everywhere, and if something can go wrong it  will go wrong. But what I am saying is controlling your state of mind  will help you to beat fear and overcome all these obstacles that you  encounter that are part of life.</div>
<div>Unfortunately, I too have had to deal with the drastic life  encounters and setbacks, but the fact of the matter is everybody has  their own problems in life. What I have to do personally is I have to  keep my state of mind going strong and stay positive and optimistic to  prevent all the negative feelings and fears that could potentially come  into my life and cause me to begin to falter.</div>
<div>Is it easy for me? Absolutely not. But just simply by me  identifying and recognizing these feelings, it allows me to overcome the  problems, challenges, fears, and other negative feelings that can  result from these situations.</div>
<div>Upon doing some research and analyzation of fear, I believe the opposite of fear is faith, confidence and courage.</div>
<div>A mind that is filled with faith, confidence and courage can see  much more clearly through the negative fog that prevents people from  achieving their dreams.</div>
<div>Another great quote from the late Napoleon Hill is this, “Every  adversity carries within it the seed of an equivalent or greater  benefit.”</div>
<div id="_mcePaste">To put that in simpler terms: every negative carries  with it the opportunity for a positive. This is so true if you choose  to believe it.</div>
<div id="_mcePaste">Every negative outcome can and should be able to provide you with a positive outcome.</div>
<div>You should strive to look at fear and challenges in this light. So  many people fear the unknown or the what-ifs. But if you think about it  this way, why cause yourself to worry about something that is beyond  your control?</div>
<div>You shouldn’t fear what you cannot control.</div>
<div>So, more than anything else, your fears are made by you and what you choose to believe and how you choose to live your life.</div>
<div>If you have to rid yourself of certain bad habits in order to  eliminate and rise above your fears, then by all means do it. If you  have to remove yourself from certain people in your life in order to  rise above and face your fears and defeat your fears, then do it. Nobody  said this was going to be easy; you very likely may have to take  drastic steps to get rid of the venom that’s poisoning your mind. You  need to do whatever it takes to face your fears and make this happen.</div>
<div>If you want to defeat your fears that are holding you back, then I  would highly advise you to begin to sharpen your weapons of  self-confidence, courage and faith.Tthat way you can fight your fears  all the way to the end, until you defeat them.</div>
<div>Fear can cripple you. It can paralyze you. It can keep you from reaching your financial goals and achieving your dreams.</div>
<div>Do me a favor and consider this the next time you encounter a fear  that’s holding you back. Ask yourself “What’s the worst that can  happen?” If something you want to do you’re not doing because you’re  afraid, then ask yourself this, “If you go ahead and do this anyway, if  you make this investment, if you purchase this property, if you hire  this person, if you accept this client, what is the worst that could  possibly happen from doing this act?”</div>
<div>And if you ask yourself that question and you really analyze the  outcome, the potential outcomes that could occur, it’s really not so  bad.</div>
<div id="_mcePaste">If the worst that could happen is something that’s  going to keep you awake at night and affect your marriage and  potentially put you out of business, well then you probably shouldn’t do  it. Everybody has a gut instinct and a conscience. I’m not telling you  to go do things that are illogical and don’t make sense financially or  for any other matter.</div>
<div>But simply ask yourself, “What’s the worst that could happen.” If  you could live with that then you may want to proceed, because nothing’s  going to change unless you take action.</div>
<div>You see, nobody, and I mean nobody, is going to take action for  you. Especially as a self-employed business owner and entrepreneur.  Every outcome rests on your shoulders. And oftentimes you have a very  heavy load to bear. If you commit yourself to taking action when  problems present themselves then you will consciously and subconsciously  create solutions and overcome fears before it takes over your mind and  body. The ability to take action is a very important piece of this  puzzle that you must always incorporate within your entrepreneurial  life.</div>
<div>The last piece of insight that I want to share with you about  facing your fears is this: sometimes fear causes us to become trapped in  our business and our lives in a way that most people don’t understand.  Individuals that are not business owners and entrepreneurs typically do  not understand. And sometimes no matter how hard we try to take action,  have faith, and control our state of mind, it can often feel as though  things simply aren’t changing.</div>
<div>My response to this is in two parts:</div>
<div>(1) Don’t ever give up on your faith and your state of mind. This is the backbone and foundation of your entrepreneurial spirit.</div>
<div>(2) Consider this…take a step back from the immediate needs of your  business and create a shift in your thinking. What I mean by this is,  distract or trick your mind to forget about the negative fear, and in  turn create a new level of interest in something that you can focus your  entrepreneurial juices on for a period of time. Perhaps this would be  writing a book, or focusing on a new method of investment within your  business. Or, perhaps this could be focusing on a new marketing  strategy, etc.</div>
<div>I have found that this method actually works very well for me when I  find myself in a mental slump or other form of distraction within my  business.</div>
<div>Ultimately my friend, your mind has limitless power to make a  desire come true, to make your dreams come true, to achieve your  financial fortunes, and your wealth. The choice is yours.</div>
<div>The most successful people of all time have had to overcome  obstacles and fears that most of us feel on a regular basis. And only  fear can rob you of your dreams and aspirations.</div>
<div>No matter where you are in life and in your business, you should  always strive to do everything you can to use your fear as a motivating  factor to help you find solutions to quickly defeat this negative evil.</div>
<div>I hope that you’ve learned something today that can help you  overcome your fears. And if you implement some of my techniques then  fortune is right around the corner.</div>
<div>_________________________________________________________________________________________________</div>
<p><strong><img style="margin-left: 10px; margin-right: 10px;" title="Brian Evans" src="http://dankennedy.com/images/brianevans.jpg" alt="Brian Evans" width="84" height="97" />Brian Evans</strong> is a best selling author, real estate investment expert, mentor,  speaker and information marketer. His flagship book, “How To Make Money  In Your Local Real Estate Market,” &amp; best selling book “The New  Masters of Real Estate” were both released in 2010. Brian is also the  founder of a national real estate investing group called, Ultimate Real  Estate Investors, who’s motto is: Make Money, Live Wealthy, No Excuses.  This is the place where leading investors from all over the country come  together to achieve goals, develop lasting relationships, make real  money, create multiple streams of income and wealth, master the business  of real estate investing once and for all, and turn dreams into  reality! <a href="https://gkic.infusionsoft.com/link/fe48d5ad3a0/34edce0" target="_blank">Ultimate Real Estate Investors</a></p>
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		<title>Stop Wasting My Time</title>
		<link>http://www.fixingmyfollowup.com/stop-wasting-my-time/</link>
		<comments>http://www.fixingmyfollowup.com/stop-wasting-my-time/#comments</comments>
		<pubDate>Tue, 29 Mar 2011 19:16:16 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Continuity]]></category>
		<category><![CDATA[Time Wasting]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=104</guid>
		<description><![CDATA[Guest writer Bob Bly has agreed to contribute today on time wasting. Here is his article: Decades ago, my mentor, Milt Pierce, wrote what became a long-running control mailing for Good Housekeeping. The envelope teaser: &#8220;144 Ways Good Housekeeping Can Save You Time and Money.&#8221; Why did this direct mail package remain unbeaten in the [...]]]></description>
			<content:encoded><![CDATA[<p>Guest writer Bob Bly has agreed to contribute today on time wasting.<br />
Here is his article:</p>
<p>Decades ago, my mentor, Milt Pierce, wrote what became a<br />
long-running control mailing for Good Housekeeping.</p>
<p>The envelope teaser: &#8220;144 Ways Good Housekeeping Can Save You<br />
Time and Money.&#8221;</p>
<p>Why did this direct mail package remain unbeaten in the mail for<br />
over a quarter of a century?</p>
<p>Back then, saving time and money were two big appeals. And they<br />
remain so today.</p>
<p>In fact, in the 21st century, saving your customer time is more<br />
important than ever.</p>
<p>Why? Because your customers, like the Egyptian mummies, are<br />
&#8220;pressed for time.&#8221;</p>
<p>We all have too much to do &#8230; and not enough time to do it.</p>
<p>One reason people are so busy is more working women: when both<br />
spouses work, there&#8217;s no one at home to take care of all the<br />
household business &#8230; and so a working person has to do it.</p>
<p>What does this mean for you as a marketer?</p>
<p>Simply this&#8230;.</p>
<p>In your sales and marketing efforts, if you can show the customer<br />
how you can save him time or serve him faster, your sales will<br />
skyrocket.</p>
<p>Conversely, wasting the customer&#8217;s time is one of the surest ways<br />
to turn prospects off.</p>
<p>For example: in my little copywriting business I have a &#8220;virtual<br />
office&#8221; &#8212; my assistants work in their own homes many miles away<br />
from my office in River Vale, NJ.</p>
<p>Because of this, I work in complete isolation. So, some days, I<br />
break up the isolation by going out for a quick lunch to a local<br />
coffee shop.</p>
<p>While I was eating lunch a few weeks ago, at the busiest peak of<br />
the lunch hour, two young women walked in.</p>
<p>I immediately identified them as salespeople by the way they<br />
carried themselves, their manner, and their corporate attire.</p>
<p>Sure enough, instead of asking for a menu, they asked Peg, the<br />
waitress, if they could speak with the owner &#8211; who also happens<br />
to be the short-order cook.</p>
<p>Peg walked over to the grill and relayed the message to him. His<br />
irritation was immediate, visible, and audible.</p>
<p>In other words, he was pissed.</p>
<p>Peg came back and told the women, &#8220;I&#8217;m sorry, but it is the<br />
middle of lunch hour, and he is busy with orders.&#8221;</p>
<p>Crestfallen, the two salespeople thanked Peg and left. Peg then<br />
turned to me, and said, &#8220;How stupid can they be &#8211; to call on a<br />
restaurant owner during lunch hour?&#8221;</p>
<p>Of course, she is right: by making a sales call during the height<br />
of lunch hour, these sales amateurs showed an utter disregard for<br />
the prospect&#8217;s time.</p>
<p>He returned the favor by refusing to see them or buy what they<br />
were selling.</p>
<p>In contrast, here&#8217;s an example of a company that won a big sale<br />
by making an extra effort to respect the customer&#8217;s busy schedule<br />
and save him time.</p>
<p>Years ago, I did some work for a company &#8211; let&#8217;s call them ABC<br />
Software &#8212; that was a software distributor to the corporate<br />
market.</p>
<p>A salesperson for ABC told me the following story&#8230;.</p>
<p>He was trying to get a big corporate account &#8211; let&#8217;s call them<br />
XYZ Corporation &#8212; to buy their software from ABC.</p>
<p>One of the advantages ABC offered was that they did not require a<br />
separate purchase order (PO) for each purchase.</p>
<p>The customer only had to issue a blanket PO one time to ABC to<br />
cover all purchases.</p>
<p>This saved purchasing departments a lot of time.</p>
<p>But even though ABC did not require a separate PO for each<br />
software package purchased, XYZ&#8217;s accounting department did.</p>
<p>&#8220;My hands are tied,&#8221; said XYZ&#8217;s purchasing manager to ABC&#8217;s<br />
salesman. &#8220;I&#8217;d like to use you, but I just don&#8217;t have time to<br />
fill out all those POs.&#8221;</p>
<p>&#8220;Not a problem,&#8221; replied ABC Software&#8217;s persistent salesman.<br />
&#8220;Just give me a stack of blank POs. Whenever you want to buy a<br />
software package, just let me know. I will fill out the PO for<br />
you, and then fax it to you for your signature.&#8221;</p>
<p>By offering to lift the paperwork burden from the customer onto<br />
his shoulders, the salesman saved that customer a lot of time &#8230;<br />
and as a result, won a major national account.</p>
<p>Sincerely,</p>
<p>Bob Bly</p>
<p>Bob Bly<br />
Copywriter / Consultant<br />
590 Delcina Drive<br />
River Vale, NJ 07675<br />
Phone <a href="tel:201-505-9451" target="_blank">201-505-9451</a><br />
Fax <a href="tel:201-573-4094" target="_blank">201-573-4094</a><br />
<a style="color: blue; text-decoration: underline;" href="http://r20.rs6.net/tn.jsp?llr=drtrwicab&amp;et=1104942204698&amp;s=98468&amp;e=001oDbajTQ9bqzFXmhw-TGMWpA6dKMwpOrypb49CDybkvI9-8auEiPybe-cxhqnCPXs9eeZaRbF8EDOf8VE0L1N3hQHz9sl79BqGOY7bL3FOi0=" target="_blank">www.bly.com</a></p>
]]></content:encoded>
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		<title>Client Follow Up for New and Existing Prospective Customers</title>
		<link>http://www.fixingmyfollowup.com/client-follow-up-for-new-and-existing-prospective-customers/</link>
		<comments>http://www.fixingmyfollowup.com/client-follow-up-for-new-and-existing-prospective-customers/#comments</comments>
		<pubDate>Sat, 27 Nov 2010 03:45:00 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Continuity]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Follow up]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=101</guid>
		<description><![CDATA[Creativity and being strategic are two of the key factors to have when doing client follow up. A client follow up is the procedure of maintaining prospective clients by giving them updates and all other information about the products and services of the business, negotiating with them to build good business relationships and interacting with [...]]]></description>
			<content:encoded><![CDATA[<p>Creativity and being strategic are two of the key factors to have when doing client follow up. A client follow up is the procedure of maintaining prospective clients by giving them updates and all other information about the products and services of the business, negotiating with them to build good business relationships and interacting with them all throughout what the business offers to keep them as the business’ loyal customers. Whenever there is a client to follow up, a door of endless opportunities will be opened up to the business.<br />
Following up clients is part of a business field called the Professional Advertising. It is the process of maximizing the total revenue and return on investments for an advertisement made, which is done by targeting prospective clients, creating professional promotions, engaging in more media presence, getting responses, and following up with them. But the business should not always focus on getting new customers, for existing customers are also valuable for a client follow up. Following up new prospective clients is done by giving them information about your business, seeing what your business offers and how competitive it is in the business industry.  Through creating letters, brochures, flyers and other related materials that will represent your business and what it is all about. Always follow up after they made a purchase from your business. Following up with new clients can be done by setting up a meeting or having contact with them so that whenever they will be available, they would have time to negotiate with you. But at some point, your new clients, that you have targeted, do not immediately respond to a certain promotion or after a purchase because of unknown reasons, such as they may prefer to look for another business to shop, they may not have time to make business decisions, or they may have misplaced or forgotten the information that was discussed about your business. They may not be interested at all. However, you, as the businessman, should know how to effectively follow up with new customers in whatever instances it would be.<br />
On the other hand, a business should also follow up with its existing potential clients. Nowadays, few businesses are active in doing client follow up with their existing customers. This would be a great mistake on the part of businesses that are seeking to renew customer satisfaction and don’t do follow up. Undoubtedly, customer retention is always the best and the most significant thing to have in the business to successfully increase sales and profit, and giving lower ad costs to you. Following up existing potential customers is done by informing them more about what your business offers after they have made a purchase, or building a business relationship with them, securing that you can be a great business partner for them to rely on.<br />
If you aim to really maximize your profits, sales and returns on investments, create a follow up system that is strategic, well-planned and well-constructed. Your client follow up will not be effective without paying a lot of attention to it. If you don’t follow up with your clients, someone else will.</p>
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		<title>A Guide in Writing a Follow-Up Sales Letter</title>
		<link>http://www.fixingmyfollowup.com/a-guide-in-writing-a-follow-up-sales-letter/</link>
		<comments>http://www.fixingmyfollowup.com/a-guide-in-writing-a-follow-up-sales-letter/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 18:39:33 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Continuity]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Follow up]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=95</guid>
		<description><![CDATA[Sending a follow up sales letter to your new, prospective or current customers is always an important factor in a follow up system, whether you have just completed making sales calls and transactions or not. Through this kind of letter, you are presenting the name of your business to a potential market in a positive [...]]]></description>
			<content:encoded><![CDATA[<p>Sending a follow up sales letter to your new, prospective or current customers is always an important factor in a follow up system, whether you have just completed making sales calls and transactions or not. Through this kind of letter, you are presenting the name of your business to a potential market in a positive side, giving your business career a boost and an opportunity to become successful.<br />
Writing a good follow up sales letter is one great way for a successful job of getting the customers’ interests towards what your business offers.<br />
There are several functions that a follow up sales letter should perform, such as it gives your customers or clients information about your business, it can review their decisions that they had come up with after what had been discussed during a business meeting, it can reaffirm the value of your products and services, and it reminds your customers or clients for future projects of your business.<br />
When sending a follow up sales letter, you should send them within 24 hours after meeting your customers and clients. They will not be disappointed when they receive your letter. But if you cannot send them out at that moment in time, be sure to send them within 1 week of the sales talk. This will show how professional you are, and how good your business is at follow up.<br />
The format of a follow up sales letter is just the same with the usual business letter – the company’s letterhead is printed on the top of the letter together with the customer’s name and address, the salutation is in formal tone, having the body of the letter that is polite and personalized and ending it with thanking the customer and stating that you are looking forward to speaking with them again very soon.<br />
These are the guidelines in writing a follow up sales letter.<br />
One consideration that a businessperson should always keep in mind when writing a follow up sales letter is to state in the letter that you are needing the customer’s response or if he or she can be contacted. Also, another thing to consider is to have the follow up sales letter with the necessary contact details of your business, so that the customer can contact you if he or she changes thoughts and decisions towards building a business relationship with you.<br />
You can have templates from the Internet that you can use for your follow up sales letter, for contact details are sometimes oddly included in the letter.<br />
What must not be done – never ever send an email to the customer. Email service providers often classify email messages from businesses and companies into spam messages when that establishment is not that recognizable and prominent to them. Since spam messages are not good forms of information delivery, customers will tend to be uninterested with your email to them.<br />
These are the guidelines in writing and forming a follow up sales letter. With a good follow up sales letter, you can surely get the interest of a prospective customer that can contribute to your business success.</p>
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		<item>
		<title>How To Stimulate Business In This Economy</title>
		<link>http://www.fixingmyfollowup.com/how-to-stimulate-business-in-this-economy/</link>
		<comments>http://www.fixingmyfollowup.com/how-to-stimulate-business-in-this-economy/#comments</comments>
		<pubDate>Fri, 06 Aug 2010 18:19:02 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Continuity]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[email marketing]]></category>
		<category><![CDATA[Lead generation]]></category>

		<guid isPermaLink="false">http://www.fixingmyfollowup.com/?p=93</guid>
		<description><![CDATA[Today we have a guest contributor that wrote on a topic that many small business owners need to know. I first saw Bob Bly at a seminar in Boca Raton, Florida that was sponsored by Rich Schefren. Bob Bly is someone I admire and respect. His insight into direct marketing is excellent. Dear Direct Response [...]]]></description>
			<content:encoded><![CDATA[<p>Today we have a guest contributor that wrote on a topic that many small business owners need to know. I first saw Bob Bly at a seminar in Boca Raton, Florida that was sponsored by Rich Schefren. Bob Bly is someone I admire and respect. His insight into direct marketing is excellent.</p>
<p>Dear Direct Response Letter Subscriber:<br />
To determine how much they can afford to spend to get a new<br />
customer, many marketers base that figure on the average size of<br />
the first order.</p>
<p>Therefore, if the front-end product or service is $500, they<br />
won&#8217;t spend anywhere near that to acquire the customer, for fear<br />
of operating at break-even or even a loss. If they want to double<br />
their money on the promotion, the most they&#8217;ll spend to make the<br />
sale is $250.</p>
<p>But savvy marketers know that the amount of money you can spend<br />
to acquire a new customer should be based on the customer&#8217;s<br />
lifetime value, not just the revenue from the first order.</p>
<p>Lifetime value refers to how much money your customer is likely<br />
to spend with you during the period he remains a customer of your<br />
business.</p>
<p>For instance, if the average unit of sale is $500, the average<br />
number of purchases per year is two, and the average customer<br />
remains a customer for 5 years, the lifetime customer value is<br />
$500 X 2 X 5 = $5,000.</p>
<p>Based on the average lifetime value, you can see where it would<br />
in fact be well worth spending $500 to acquire a new customer.</p>
<p>The business owner who understands lifetime customer value as it<br />
relates to customer acquisition has a tremendous advantage: He is<br />
willing to spend more to acquire new business, because he knows<br />
its true value.</p>
<p>Example: A company selling books to corporate librarians planned<br />
a marketing campaign to get new corporate accounts to start<br />
ordering books from them.</p>
<p>I asked the owner what he would be willing to spend to get a new<br />
account. He said about $300.</p>
<p>Forget advertising, I advised. Just open up an account for every<br />
company you want as a customer &#8211; and put $300 in it!</p>
<p>Send each prospect a personal letter telling them they already<br />
have an account with you &#8212; and that it contains $300 they can<br />
use at any time this year.</p>
<p>Instead of a sales or marketing campaign, my client gave the<br />
money he would have spent to generate leads and makes sales calls<br />
directly to his key prospects, so they could try the service at<br />
no cost. It worked like a charm!</p>
<p>Today online trading services use the same tactic. They send you<br />
a letter telling you they have opened an account for you with $75<br />
or so in it. You get the money when you do your first trade.</p>
<p>Need to stimulate business? Calculate lifetime customer value,<br />
decide what percentage of that amount you want to spend on<br />
acquiring new customers (10% is a common figure), and invest that<br />
amount of money to acquire new customers.</p>
<p>It will likely be more than your competitors think they can<br />
spend, giving you a huge edge in winning new business.</p>
<p>Sincerely,<br />
Bob Bly<br />
Copywriter / Consultant<br />
590 Delcina Drive<br />
River Vale, NJ 07675<br />
Phone 201-505-9451<br />
Fax 201-573-4094<br />
www.bly.com</p>
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